The Feedback Imperative by Anna Carroll
Author:Anna Carroll
Language: eng
Format: epub
Publisher: River Grove Books Publisher
Published: 2014-07-14T16:00:00+00:00
“You’ve been getting high ratings in customer service, and this is drawing repeat sales. Keep it up, and let’s share your new methods with the whole team!”
“For the China launch, we still don’t have data about why it hasn’t picked up, so we still don’t have a plan in place. Can you gather the data this week and call the group together?”
Create feedback scripts using the COIN template
Now is a good time to create scripts for each person on your team. You will need:
your notes from the visioning you did in the last chapter
a COIN planning worksheet (available at the end of the chapter or downloadable from www.everydayfeedback.com) for each person on your team
Download
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